There There

There There is a help desk built for support teams who want AI to work alongside them, not replace them. It keeps your team in control while using your own knowledge and past tickets to speed up responses.

The core idea is straightforward: every ticket and piece of knowledge you've already created becomes a resource for answering new questions. When a customer email or chat comes in, There There pulls out the main question so you can scan what matters without reading entire threads. Then you can ask the AI Brain to draft a reply based on your past tickets, knowledge base, or imported documentation. You stay in charge of every response; the AI just gives you a head start.

Key capabilities:

• Summaries extract the main question from each ticket so you see what's being asked before opening the full conversation
• AI Brain drafts replies and answers your questions by searching your tickets, knowledge base, and custom docs
• Workflows and automation route tickets by channel, tag, or keyword, auto-reply common questions, and pull account details from your own systems via API
• Chat widget answers visitors using your knowledge without routing to your team
• Knowledge base turns your answered tickets and docs into a public help center
• Custom data integration pulls account details from your own apps into every ticket
• MCP and REST API let you connect external tools like error trackers or uptime monitors so your AI sees the context it needs

The platform works with both email and chat channels, and you can add separate channels with their own AI training for different products or teams. Weekly and monthly recaps show what came in and what got resolved.

There There is built by the team behind Spatie and other products, and they answer their own support tickets, so the tool reflects what actually helps in real support work. Data is hosted on EU infrastructure via UpCloud and fully GDPR compliant. All AI features are optional and designed to assist rather than automate support away.