Gleap

Gleap connects customer support to software development through AI agents that handle the complete loop from customer question to shipped fix. Kai answers customer questions from your knowledge base and routes complex issues to teammates. Kai Resolve investigates bug reports by reading session logs, console output, and your codebase to determine root causes with evidence. Kai Code writes actual code fixes and opens pull requests for your engineers to review and merge. Kai PM analyzes feature requests, finds duplicates, and helps prioritize what to build next.

The platform combines customer support with in-app bug reporting that captures screenshots, session replays, console logs, and device context alongside customer descriptions. All communication channels (widget, email, WhatsApp, Slack, social media) flow into one inbox where AI and human agents collaborate.

Built for software teams who want to close the gap between customer feedback and product improvements. Customers report bugs with full technical context, AI agents investigate and propose fixes, and your team reviews pull requests instead of starting from scratch. The same system handles feature requests, maintains a public roadmap, and notifies customers when their requests ship.

Gleap works with existing development workflows through integrations with GitHub, Linear, Jira, and code editors like Cursor and Claude. AI agents operate in read-only sandboxes and never merge code without human approval. SOC 2 Type II audited with EU data residency options.