SentiOne

This platform integrates intelligent social listening with advanced conversational AI, enabling businesses to effectively manage their online presence and automate customer interactions.

With its social listening capabilities, you can:

• Monitor online discussions to understand brand perception.
• Utilise an AI-driven data analysis engine for relevant insights.
• Manage your online brand image by analysing sentiment and protecting your reputation.
• Prevent social media crises and identify new sales opportunities.

The conversational AI component offers:

• AI chatbots and voicebots designed to handle a significant volume of customer requests and provide instant responses.
• Robust tools for customer service automation.
• An intuitive interface for building powerful bots.
• A leading Natural Language Understanding (NLU) engine with 94% intent recognition accuracy.
• Flexible on-premise and Cloud deployment options.

This dual approach helps businesses gain deep audience insights and build engaging, automated customer service solutions.