Onepilot

Onepilot revolutionizes customer service outsourcing by combining the best of human expertise with cutting-edge AI technology. Serving 250+ customers handling 15M+ interactions annually, this French platform delivers exceptional customer experiences across all channels and languages.

Key advantages include:

• 93% CSAT score with 24/7 availability across multiple time zones
• Cost reduction up to 50% through intelligent AI-human collaboration
• Complete flexibility - scale agents up or down based on demand
• Multilingual support in 15+ languages with native speakers
• Advanced AI features including ticket routing, sentiment analysis, and automated responses

The platform's proprietary technology handles everything from agent sourcing and training to quality assurance. With ISO 27001 and ISO 18295 certifications, your data remains secure while benefiting from transparent pricing with no hidden costs.

Performance metrics speak volumes:

• 0.8% escalation rate showing agent autonomy
• 23-minute first response time for emails
• 92% of calls answered within 30 seconds
• 4.8/5 agent NPS ensuring low churn

Whether you need customer care, sales support, or KYC verification, Onepilot's 2K+ expert agents enhanced by AI deliver consistent, high-quality service that scales with your business needs.